Our Promise
100% Satisfaction Guarantee
We stand behind every piece we print. If your order doesn't meet our quality standards or your approved proof, we'll reprint it, refund it, or credit your account. No fine print, no hassle — just a commitment to getting it right.
Quality Promise
What We Guarantee
Our quality promise covers every aspect of your order, from the ink on your garment to the box it ships in.
Color Accuracy
We use Pantone-matched inks and calibrated presses to ensure your colors are consistent and true to your approved proof, every time.
Print Durability
Our prints are built to last. We use premium plastisol and water-based inks cured at proper temperatures, so your designs hold up wash after wash.
Garment Quality
Every blank is inspected before printing. We source from trusted brands like Bella+Canvas, Comfort Colors, Gildan, and more - no seconds, no defects.
Production Standards
From screen exposure to final QC, every step follows a documented quality process. Each piece is inspected before it leaves our facility.
What's Covered
If Something Goes Wrong
Our guarantee covers these issues - no questions asked.
Misprints & Print Defects
Smudging, cracking, misalignment, pinholes, inconsistent ink coverage, or incomplete prints. If the print quality falls below our standards, we reprint at no cost.
Wrong Sizes or Defective Garments
If you receive the wrong sizes, items with holes, stains, manufacturer defects, or garments that don't match what was ordered, we'll replace them immediately.
Color Mismatches
If printed colors are noticeably different from your approved digital proof, we'll make it right. We stand behind the accuracy of every color match.
Late Delivery
We commit to the turnaround time quoted at approval. If we miss your agreed-upon delivery date due to a production issue, we'll cover rush shipping or provide a credit.
How to File a Claim
Three Simple Steps
If something isn't right, here's exactly how we handle it.
Contact Us Within 14 Days
Reach out within 14 days of receiving your order. Email photos of the issue to sales@frenchpresscustom.com or call us at (562) 407-3800. Include your order number and a description of the problem.
We Review Your Claim
Our quality team reviews every claim within 1 business day. We'll assess the photos, compare against your approved proof, and determine the best resolution.
Resolution Within 48 Hours
We resolve legitimate quality issues within 48 hours of review. You choose: reprint, refund, or credit toward a future order. We cover all costs - no runaround.
Reporting is easy: Email sales@frenchpresscustom.com with your order number and photos, or call us at (562) 407-3800. We respond within 1 business day.
Resolution Options
How We Make It Right
You choose the resolution that works best for you.
Free Reprint
We'll reprint the affected items at no charge and rush them through production. Most reprints ship within 3–5 business days.
Full or Partial Refund
For issues that can't be fixed with a reprint, we offer a full or partial refund depending on the scope of the problem.
Credit Toward Future Order
Prefer to apply the value toward your next project? We'll issue a credit that never expires, so you can use it whenever you're ready.
Wash Warranty
Built to Last
Our prints are guaranteed to hold up through normal washing and wearing. Here's what you can expect from each method.
Exclusions
What's Not Covered
In the interest of transparency, here are the situations our guarantee does not apply to.
- Design changes requested after production has started
- Issues with customer-supplied garments (we'll still try to help)
- Natural garment variations (slight shade differences between dye lots)
- Minor color variation inherent to the print method (e.g., DTG on dark garments)
- Wear and tear from improper garment care (bleach, high heat drying, ironing over prints)
- Orders where the final product accurately matches the customer-approved proof
Even for items not covered by our guarantee, we're always willing to work with you. We believe in building long-term relationships, not winning individual disputes. Reach out and we'll find a fair solution.
FAQ
Guarantee Questions
Common questions about our satisfaction guarantee and warranty.
How long do I have to report an issue?+
What if I approved a proof but don't like how it looks on the garment?+
Do I need to return the defective items?+
How long does a reprint take?+
Does the guarantee cover embroidery and all print methods?+
What counts as a "defect" in screen printing?+
I'm a first-time buyer. How do I know I can trust the quality?+
How do wash warranties work?+
Order with Confidence
Every order is backed by our 100% satisfaction guarantee and wash warranty. Ready to get started?