Question 1

What is the minimum order quantity?

Accepted Answer

Screen printing: 24 pieces. DTG and embroidery: no minimum (1 piece okay). DTF: 12 pieces. Heat transfer: 6 pieces.

Question 2

How do I place an order?

Accepted Answer

Start by requesting a free quote on our website. We'll review your project, send a proof, and get your approval before production begins.

Question 3

Can I order a sample first?

Accepted Answer

Yes! We offer sample runs so you can see and feel the quality before committing to a full order. Sample pricing includes setup fees.

Question 4

Do you offer reorder discounts?

Accepted Answer

Absolutely. Reorders skip screen/digitizing setup fees, so your per-piece cost is lower. We keep your artwork files on record.

Question 5

Can I mix sizes in one order?

Accepted Answer

Yes - you can mix any sizes within the same garment style and color. Size upcharges may apply for 2XL and above.

Question 6

How is pricing determined?

Accepted Answer

Pricing depends on: quantity, print method, number of colors/stitches, number of print locations, garment type, and any finishing services (folding, labeling, etc.).

Question 7

Are there setup fees?

Accepted Answer

Screen printing has a $25 per-color, per-screen setup fee, and reorders of the same design reuse your screens for free. Embroidery has a one-time $45 digitizing fee. DTF has a $15 per-location setup. DTG has no setup fee.

Question 8

Do you charge for artwork/design help?

Accepted Answer

Artwork services are quoted case-by-case. Custom design from scratch, complex recreations, and vector conversions of detailed artwork have artwork fees that depend on the scope of work. Minor tweaks may be included at our discretion based on the order. We will let you know upfront before any artwork charges are added to your quote.

Question 9

Is tax included in quotes?

Accepted Answer

California sales tax (10.5%) applies to the garment cost only - not to printing services. Tax is itemized separately on your invoice.

Question 10

Do you offer rush pricing?

Accepted Answer

Rush production may be available case-by-case depending on the job, your in-hands date, and our current production schedule. Rush surcharges are quoted per project - the percentage scales with how aggressively we need to compress the timeline. Contact us with your deadline and we will tell you what is feasible.

Question 11

What is the typical turnaround time?

Accepted Answer

Turnaround depends on order size, decoration method, design complexity, and our current production schedule. Most orders run on a 1-3 week timeline after proof approval, with larger or complex jobs taking longer. We confirm a target ship date with you before production begins.

Question 12

Do I get a proof before production?

Accepted Answer

Always. We send a digital proof for every order. Production starts only after your written approval.

Question 13

What if I don't like the proof?

Accepted Answer

We'll revise it until you're happy - no extra charge for reasonable revisions. We want it perfect before we print.

Question 14

What garment brands do you carry?

Accepted Answer

We stock 50+ brands including Bella+Canvas, Gildan, Next Level, Comfort Colors, Champion, Nike, Adidas, and more via S&S Activewear.

Question 15

Can I supply my own garments?

Accepted Answer

Yes, but we recommend using our blanks for the best results. If you supply garments, we'll still quality-check them before printing.

Question 16

What file formats do you accept?

Accepted Answer

Vector files (AI, EPS, SVG, PDF) are preferred. We also accept PNG (300 DPI), PSD, and TIFF. JPEGs work but may need vectorization.

Question 17

Can you vectorize my logo?

Accepted Answer

Yes! We vectorize logos for free on production orders, or for a small fee on samples. Vectorization ensures your logo prints crisp at any size.

Question 18

Do you offer design services?

Accepted Answer

Yes. Our in-house art team can create original designs, recreate artwork, and optimize files for any print method.

Question 19

What is the maximum print size?

Accepted Answer

Screen printing: up to 14" x 16" (standard) or 16" x 20" (oversized). DTG: up to 16" x 21". Sizes vary by method and garment.

Question 20

Do you ship nationwide?

Accepted Answer

Yes! We ship anywhere in the continental US via UPS or FedEx. Alaska, Hawaii, and international available on request.

Question 21

How much does shipping cost?

Accepted Answer

Shipping is calculated based on weight, destination, and speed. We provide shipping quotes with your order estimate.

Question 22

Can I pick up my order?

Accepted Answer

Absolutely. Local pickup is available at our Santa Fe Springs facility during business hours (Mon-Fri 8am-5pm).

Question 23

Do you offer drop shipping?

Accepted Answer

Yes - we can ship to multiple addresses. Individual piece shipping is available for online store orders.

Frequently Asked Questions

Ordering

Pricing

Production

Artwork & Design

Shipping & Delivery

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