Privacy Policy

We collect information you provide directly to us, including:

• Contact information - name, email address, phone number, and company name when you request a quote, contact us, or create an account.
• Order information - project details, artwork files, shipping addresses, and payment information when you place an order.
• Account information - email and password when you register for our customer portal.
• Communications - messages, feedback, and other information you send to us.

We also collect certain information automatically when you visit our website:

• Usage data - pages visited, time on site, referring URLs, and browser type.
• Device information - IP address, operating system, and device type.
• Cookies - small data files stored on your device to improve your experience.

We use the information we collect to:

• Process and fulfill your orders
• Respond to your quote requests and inquiries
• Send order updates, tracking information, and proof approvals
• Manage your customer portal account
• Send marketing communications (with your consent)
• Improve our website and services
• Analyze website traffic and usage patterns
• Prevent fraud and protect our business

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies - required for the website to function (authentication, session management).
• Analytics cookies - help us understand how visitors use our site (Google Analytics).
• Performance cookies - used to monitor site performance (Vercel Analytics).

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We use trusted third-party services to operate our business. These services may process your data in accordance with their own privacy policies:

• Supabase - database hosting and authentication
• Stripe - payment processing (we never store your full credit card number)
• Google Analytics - website analytics and traffic analysis
• Vercel - website hosting and performance monitoring
• Resend - transactional email delivery
• Cloudinary - image hosting and optimization
• ShipStation - shipping and order fulfillment

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account data - retained while your account is active and for 2 years after deletion.
• Order records - retained for 7 years for tax and legal compliance.
• Quote requests - retained for 1 year after submission.
• Analytics data - aggregated and anonymized after 26 months.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell your personal information.

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure database access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “last updated” date.

If you have questions about this privacy policy or our data practices, contact us at:

• Email: sales@frenchpresscustom.com
• Phone: (562) 407-3800
• Address: 14130 Rosecrans Ave, Santa Fe Springs, CA 90670